Terms & Conditions

1. Eligibility

• You must be at least 18 years old to use the Platform.
• You must have the legal capacity to enter into binding contracts under applicable law.
• Drivers must hold a valid driving license, registration certificate, and permits as required by law.

2. User Accounts

• Users and drivers must register using a valid mobile number, email, and identity.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, current, and complete information.
• We reserve the right to suspend or terminate accounts for false or misleading information.

3. Services

• The Platform connects riders with independent drivers for transportation services.
• We act as a technology platform only; we do not provide transportation services ourselves.
• Drivers operate as independent contractors, not employees or agents of the company.

4. Booking & Rides

• Users can request rides via the app. Drivers may accept or reject ride requests at their discretion.
• Estimated fares shown are indicative; final fares may vary based on distance, time, tolls, surcharges, and applicable taxes.
• Cancellations may be subject to a cancellation fee, as per our policy.

5. Payments

• Payments may be made via cash, card, UPI, wallets, or other digital methods available on the Platform.
• For digital payments, charges are processed through secure third-party payment gateways.
• We may deduct a service fee/commission from driver earnings.
• Users are responsible for any applicable taxes, tolls, and surcharges.

6. User Obligations

7. Safety & Prohibited Conduct

• Users must not misuse the Platform for fraud, harassment, or illegal activity.
• Weapons, illegal substances, or hazardous materials are strictly prohibited.
• We may use GPS and location data to track rides for safety and service optimization.

8. Ratings & Feedback

• Riders and drivers may rate each other after rides.
• We reserve the right to suspend or ban accounts with consistently poor ratings, misconduct, or policy violations.

9. Limitation of Liability

• We are a technology platform and are not responsible for accidents, delays, loss, damages, or personal injuries arising during rides.
• All disputes, damages, or claims must be resolved directly between riders and drivers.
• Our liability is limited to the extent permitted by law and shall not exceed the amount paid for the ride in question.

10. Intellectual Property

• The Platform, software, and content belong to SAFAR.
• Users may not copy, modify, reverse engineer, or distribute our technology without prior written consent.

11. Suspension & Termination

• We may suspend or terminate accounts for violations of these Terms, fraudulent activity, or misuse of the Platform.
• Users may delete their accounts at any time via the app.

12. Privacy Policy

• Your personal data is collected, stored, and processed in accordance with our Privacy Policy.
• Location data may be shared with drivers, riders, or authorities as required by law.

13. Dispute Resolution

• Any disputes shall first be attempted to be resolved amicably through customer support.
• If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Prayajraj, Uttar Pradesh.
• Governing law: Indian Law.

14. Amendments

• We may update these Terms at any time.
• Continued use of the Platform after updates constitutes acceptance of the revised Terms.